REFUND POLICY

Refund, Exchange and Return Policy

Our 100% Tasmanian products have been produced with the utmost care and consideration for quality, so we are confident you will enjoy using them!  However, if you are not completely satisfied with your purchase for any reason, please contact us.  Should any products be incorrect, faulty or damaged, please contact us within three (3) working days of receiving your order and we will happily refund or exchange these items for you. Please follow the simple steps below:

Discrepancies or Damages

  • If your order is incorrect or arrives damaged, please email us at [email protected]  with the details,  photographs (if possible) and your order number.

  • Notification must be made within three (3) working days of receiving your order. No claims will be accepted after three (3) working days from receipt of goods.

  • If you wish to return any items, please email us at [email protected] with your order number and details of the items you wish to return, and we will issue you with a Return Authority Number (RAN).

  • A RAN must be issued by Essential Oils of Tasmania prior to returning any products. No credits will be issued without a RAN.

  • Products must be returned in their original packaging.

  • Refund: A full refund will be made via your original payment method as soon as we receive the products back. Shipping costs will only be refunded on faulty items. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.  

  • Exchange: Should you wish to receive a replacement item rather than a refund, please let us know at time the RAN is issued and we will ship it out to you as soon as we receive the product back.

  • On confirmation of accepted return and issuance of an RAN, EOT will provide customer with return postage reference.

 

Change of Mind Returns and Cancellations

  • This refund policy does not apply to change of mind; products which have been used, opened or damaged after delivery; or if any attempt has been made to alter the product. If you are making a cancellation/refund request because you have changed your mind or for a reason other than damage or discrepancy, a 20% restocking fee may be applied.

  • If you would like to arrange a return, please email us at [email protected] with your order number, and the items you wish to return, and we will issue you with a Return Authority Number (RAN).

  • A RAN must be issued by Essential Oils of Tasmania prior to returning any products. No credits will be issued without a RAN.

  • Products must be returned in their original packaging and must be unopened, unused and undamaged.

  • Customers are liable for return postage charges.  We recommend that you return the product via registered prepaid post. EOT will not assume any risk of loss, theft or damage to the goods during transit; therefore, we recommend you opt for shipment registration or insurance with your postal carrier.

 

POLICY UPDATES

 

This Policy may change from time to time and is available on our website.